1. Contact AstraiLab
Email support@astrailab.com. Tell us what you were trying to do, what happened and which account, workspace, generation or page is involved. We will use the information you provide to investigate and respond.
Support does not promise a particular response time or service level unless your order or a separate written agreement says otherwise. We aim to respond to customer support and billing requests within 3 business days.
2. Choose the right request
- Generation or workspace issue: include the job ID, model, approximate time and the visible error.
- Billing or cancellation: include the payment-provider order or transaction ID; cancellation and refund rules are in the Refund Policy.
- Privacy request: state whether you want access, correction, deletion, portability, objection or another right; see the Privacy Policy.
- Safety or rights report: explain the concern and provide the relevant URL or job ID; the applicable rules are in the Terms of Use.
3. Keep support messages safe
If you suspect account compromise, say so in the subject, sign out of other sessions when possible and rotate affected credentials before sending details. Attach screenshots only after removing secrets and private information.
4. Changes and contact
This page may change as support channels and product coverage change. The current contact is support@astrailab.com.